Shipping Policy

At LUNAYAS, we are committed to delivering your orders quickly and securely within the United States.

Shipping availability

We currently ship within the United States.

Order processing time

Orders are processed within 1-3 business days, Monday through Friday.

Orders placed after 5:00 PM (EST), on weekends, or on public holidays will be processed the next business day.

Delivery time

Estimated shipping time is 3-5 business days after processing. Total estimated delivery time is usually 4-8 business days after your order is placed.

Shipping cost

Shipping costs, when applicable, are shown clearly at checkout before payment is completed.

Order tracking

Once your order has shipped, you will receive tracking information by email when tracking is available.

Shipping issues

If your order is delayed, missing, damaged in transit, or arrives with a delivery issue, please contact us with your order number so we can review the shipment and help with the next step.

Incorrect shipping information

Please make sure your shipping address is correct before completing your order. If an incorrect address is provided, delivery may be delayed or unsuccessful. Contact us as soon as possible if you notice an address mistake.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. Once an order has started processing or has shipped, changes or cancellations may no longer be possible.