Privacy Policy

At Lunayas, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history
Device information (browser type, IP address, operating system)
Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails only if you have opted in

3. Payment Security

Lunayas does not store your complete payment card information. All payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.

4. Cookies

Our website uses cookies to:

Remember your preferences
Improve website performance
Analyze website traffic
Provide a better shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Payment processors
Shipping carriers
Fraud prevention services
Website hosting providers
Analytics providers

These partners are required to protect your information and use it only for the services they provide.

6. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes and enforce our policies

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your personal data

To exercise these rights, please contact us.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.